Masterful Coaching Fieldbook

Grow Your Business, Multiply Your Profits, Win the Talent War!

Today, the most valuable human capabilities in the world are the least manageable… but can be coached. Nerve. Artistry. Élan. Originality. Grit. Valor. Non-conformity. Derring-do.

Talented millennials don’t want a cop or a boss, but leaders who are coaches and whose style is collaborative.

This book is all about the leader as coach. Hargrove offers a simple, but powerful five-step model that shows you how to be the kind of leader who can both deliver on today’s business results, while providing an opportunity for people to pursue their passions.

• • • Build a personal coaching mission and teachable point of view
    • Invest in relationships
    • Plan stretch goals collaboratively
    • Encourage action with small do-able projects
    • Create feedback that stretches, corrects, and builds self-esteem

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Table of Contents

Introduction: Grow Your Business Exponentially, Multiply Your Profits, Win the Talent War

Part I. Masterful Coaching, the Method—Ways of Being, Mindset, and Skill Set

1. The CEO as Coach: Coaching Is Job #1 in the Age of Talent

2. Masterful Coaching: The Power to Make the Impossible Happen

3. Masterful Coaching is About How You Are Being, Not Just a Matter of Technique

4. Coaching is a Special Kind of Conversation, Not an Event on the Calendar

5. The Masterful Coaching Method: A Five-Step Coaching Model

Part II. Your Masterful Coach in a Book—How to Realize an Impossible Future and Win in Your Business

6. Masterful Coaches Instill a Winner’s Mindset

7. Coaching Executives to Create an Impossible Future

8. Coaching the Team Strategy Session—Building a Winning Game Plan

9. Execute with Action Coaching—Leadership and Business Breakthroughs

10. Coda: Coaching in Business as the Ultimate Self-Development and Growth Experience

Part III. Crossing the Chasm—Interviews With Leaders Doing Coaching

11. Mike Eskew, The Visionary UPS Chairman—What Can Brown Do for You?

12. Herb Kelleher, Emma Holland, and Therese Speres of Southwest Airline—Sourcing a Powerful Teachable Point of View and an Extraordinary Leadership Culture

13. David Binkley, Senior Vice President of Global Human Resources for Whirlpool—The Most Leading Edge Corporate Coaching Program in the United States

14. Jeff Kaufman, Vice President Regional Manager, Allstate—A Coaching and Mentoring Tale: “I ask people to hold themselves as under construction.”

15. Jay Abraham—Marketing Genius & Money Maximizer

16. Hubert Saint-Onge, The Mutual Group, Canada—Dragon Slayer of Human Resource Myths

17. J. Mays, Ford—Coaching Design and Innovation

18. Art Wilson, Critical Path Strategies, Inc.—Coaching Big, Complex, Team-Based Sales across Boundaries